FAQs

Are the bars gluten-free?

YES! We are certified by one of the top certification programs in the world, GFCO inspects products and manufacturing facilities for gluten, in an effort to maintain strict industry standards.

Are the bars Kosher?

Our bars are certified kosher by Orthodox Union, the world's most recognized and trusted kosher certifying party.

Are LOLA GRANOLA BARS organic?

We source 100% non-GMO ingredients and seek organic ingredients whenever possible. Many of the premium ingredients we use, however, are difficult to source and prohibitively expensive in organic form. Our mission is to make clean snacks from simple ingredients that taste good. As more and more organic ingredients become available at fair prices we’ll be making the switch.

Is your RUBY BAR really nut free?

Our Ruby Bar recipes do not incorporate any nuts, and our plant goes through a rigorous cleaning process before we manufacture the Ruby bars. In addition, we pay for third party allergen testing after every production run. The lab has verified that Ruby bars are free of any tree nut allergens.

Where can I buy the bars?

You're just a couple clicks away here on our website! Or, if you want your bars TODAY then swing by one of our hundreds of retail partners listed on our STORE LOCATOR page. More being added every week!

Do you guys ship internationally?

Right now we ship bars to the US and Canada but aren’t able to ship to other countries just yet. Sorry folks, but you can still be a part of LOLA’s world on social media.

When will my credit card be charged?

Your credit card will be charged at the time your order is placed.

Is it safe for me to use my credit card on your site? Is it secure?

LOLA GRANOLA BAR has taken security measures in order to safeguard against the loss, misuse or alteration of information under our control. When making purchases through our secure server, you are protected by Secure Socket Layer (“SSL”) technology, used by most browsers, including Internet Explorer, Firefox, Safari and Google Chrome. This technology allows us to utilize advanced encryption in order to protect the information transmitted between your computer and our server. Any personal information you enter on our website, including your name and credit card information, is securely dispatched over the Internet.

How do I cancel or edit my order?

Our order process is pretty quick, but if you send an email within 3 hours of placing your order to orders@lolagranolabar.com we can usually make changes or cancel your order before it ships. Once you receive your tracking number notice, no changes or cancellations can be made.

How do you ship and what is the cost?

We ship via USPS and FEDEX. We don’t make a profit on shipping charges, our goal is to get your bars to you as quickly and cheaply as possible so you can start snacking.

How long will it take my order to ship?

Orders placed M-F before 2pm ET usually ship out same day, and all other orders ship out the next business day. We want you to get your bars as quickly as possible.

Will I receive tracking information for my order?

A shipment confirmation email containing tracking info will be sent to you when your order ships.